Contact Us

Utility Billing is located at City Hall (303 Palo Pinto Street), three blocks west of the main courthouse on the square on the south side of Palo Pinto Street

Utility Billing Hours

7:30am to 5:00pm Monday- Friday

Our Customer Service Phone Number offers some self-service options as well as options to speak to live representatives. Our secure phone line offers a few options, over the phone payments, set up new utilities accounts, restore service and more!
Phone Number and Option Service you are needing
817.598.4225 OPT 1 To pay your utility bill by phone (Using IVR) 
817.598.4225 OPT 2 For assistance with your account, utility bill or to establish a new service
817.598.4225 OPT 3 For assistance with solid waste and recycling services
817.598.4225 OPT 4 To report an electric outage
817.598.4225 OPT 5 To report an interruption in your water or wastewater service
817.598.4225 OPT 6 For non-emergency issues with your water, wastewater or electric service 
817.598.4225 OPT 7 Speak with a Utility Billing representative