Will the Blackboard Connect service work if I have a call screening system on my phone?
There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow our city’s telephone number to pass through. We may conduct periodic tests to assure that messages are being delivered to numbers in the notification database.

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1. What is the Blackboard Connect service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Does the Blackboard Connect service replace other systems that have been used to provide time-sensitive information to residents?
5. Is my telephone number included in the notification database?
6. May I use a cell phone as my notification database listing?
7. Can I sign up to receive SMS texting, TTY texting and email notifications?
8. What precautions are being taken to protect personal information?
9. Will there be a way to positively identify incoming calls which are made by the city using the system?
10. Will the Blackboard Connect service work if I have a call screening system on my phone?
11. If I am a non-resident home owner, what phone should be listed in the notification database?
12. If I have provided more than one phone number, when will they be called?
13. My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?
14. How does the Blackboard Connect system respond to busy signals or no-answer situations?
15. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
16. I was not able to listen to the entire call. Is there a way to repeat the message?
17. I answer the phone but the "Hello" message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?