COMPLAINTS & COMMENDATIONS

Have Feedback About One of Our Team Members? We’re Listening.

At the Weatherford Police Department, we’re committed to delivering exceptional service with integrity, professionalism, and care. Whether you’ve had a great experience with one of our officers or staff—or you have a concern you’d like us to look into—we want to hear from you.

We truly believe “Our citizens are our most important resource,” and your feedback helps us grow and serve you better.

💬 Share a Compliment or Concern

Did an officer or staff member go above and beyond? Maybe someone made your day a little easier, showed kindness, or handled a tough situation with compassion. We’d love to hear about it! We also want to know if you have an idea that could help us improve our service, strengthen community trust, or make your experience with us better. Your feedback—big or small—truly matters.

You can call us at (817) 598-4310, stop by the department, or fill out this form to share a positive experience.

Feedback Form

📝 How to File a Complaint

If you feel like a Weatherford PD employee acted inappropriately or violated department policy, we want to know so we can look into it fairly and thoroughly.

There are two types of complaints we typically review:

Level I Complaints: Serious matters like criminal behavior, use of excessive force, or violations of constitutional rights.
Level II Complaints: Issues such as unprofessional demeanor, discourtesy, or minor policy violations.

To file a complaint:

Speak to any on-duty supervisor at the police department.
If you can’t visit in person, we’ll mail or hand-deliver a Personnel Complaint Form upon request.
Fill out the form, sign it, and return it to us. While not required, having it notarized is preferred.

Note: Minor complaints should be submitted within 30 days of the incident. Additional information may be requested during the investigation process.

🔍 What Happens Next?

All complaints are reviewed by the Chief of Police or a designee to determine how they’ll be investigated.
Level I complaints are investigated by our Internal Affairs team.
Level II complaints are typically handled by the employee’s supervisor.
Once the investigation is complete, appropriate action is taken based on the findings.

If a complaint is substantiated, possible outcomes include additional training, counseling, written reprimands, suspension, or even termination—depending on the severity of the situation.

If a complaint is not substantiated, no disciplinary action is taken and the case is closed.

⚠️ Please Note

Knowingly filing a false complaint is a serious matter. Under Texas Penal Code Section 37.02, doing so can result in a fine or jail time.

Have Questions?

We’re happy to help. Speak with any on-duty supervisor at 817-598-4300.

Whether it’s praise or a problem, your voice matters. Thanks for helping us build a better, safer Weatherford—together.